Back Office 4.0: Driving Digital Transformation

marcus evans online events
marcus evans online events
2 min readOct 2, 2020

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Digital innovation empowers banks to deliver superior customer experience during unprecedented times. The C-19 pandemic has posed a serious challenge to financial institutions. As the economic fallout spreads, banks’ back offices are juggling some big priorities that require concrete steps to reposition whilst also recalibrating for the future. Improving the banking back office is a crucial part of a successful banking digitisation strategy.

The pace of change in the back office is fierce. Digital and user-centricity creates both an obligation and an opportunity for the new back office. Back office resources, capacity and investment needs to be redirected to advance the core business whilst outsourcing back-office business processes to a service provider. Leveraging technology and the cloud model enables banks to undertake more complex processes, drive automation and standardise on a vast scale.

Investing in digital solutions is a key strategy to create an intelligent back office. Banking back office operations have been forced to keep up with the RPA, AI and other technology innovations as well as operate under more complex compliance regulations. Pursuing advanced technology and digital ecosystems will be key to that success. With these elements in place, banks will cut costs and drive efficiencies

Reshaping the back office for the next normal can lead to a meaningful increase in service quality and speed, resulting in happier, more satisfied clients. With the unexpected disruption, banks have responded swiftly to take control, catering to the immediate needs of customers. In a post-crisis ‘next normal’, new and re-enforced client demands and priorities will emerge. To enjoy a competitive advantage in the ‘next normal’, a more digitally enabled back office will be a key requirement. In the long run, banks will benefit significantly from efficiencies from increased digitalisation — contributing to a much needed increase in profitability.

Attend this webinar to benchmark your process transformation strategies with your peers, competitors and the companies on track to disrupt your industry!

The online event will focus on:

  • Trends and Challenges in Banking Operations and Back Office Transformation
  • RPA (Robotic Process Automation) and AI (Artificial Intelligence) in the Back Office
  • Leveraging PSD2 and Open Banking
  • Reimagining outsourcing for greater efficiency and optimisation
  • Operational Excellence and the Impact on Customer Experience
  • Fostering a culture of Digital Transformation by leveraging RPA, AI and Cloud technologies

Speakers:

  • Nissanka Janaratne, Digital & Emerging Tech Innovation Portfolio Lead, Commonwealth Bank
  • Pompy Das, Asia Head of Operations Resilience, Barclays
  • Alex Sim, COO, UOB Private Bank
  • Sridhar Thangavelu, Head of Banking Operations, Avaloq Sourcing Asia Pacific

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marcus evans online events
marcus evans online events

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