Best Practices for Process Excellence and Center of Excellence in Financial Institutions
Process excellence is a top priority for financial institutions. Structured and effective process excellence ensures that business processes can be identified and optimized, and enhances a firm’s return on investment from new initiatives. This is especially important in the current climate given the limited resources resulting from COVID-19 and the subsequent need for firms to do more with less.
It is vital that firms gain a true understanding of why process excellence matters, they map out these processes and develop an efficient roadmap for excellence. In this panel, we will assess how a Center of Excellence can be developed within financial institutions to centralize process initiatives. Methodologies will be discussed to ensure a process culture that enhances operational excellence and supports the development and continuous monitoring of metrics that measure the success of process excellence initiatives.
Learning Objectives:
- Educating teams on why process excellence matters and fostering a culture that empowers it
- Strategies for setting up a successful Center of Excellence to centralize process initiatives
- Process mapping strategies to understand the most efficient procedures
- Developing metrics to measure the success of process excellence initiatives
Speaker Panel:
Abhinav Suri, Head, Wealth Process Excellence, TD Bank
Ryan Davis, Director of Process Improvement, Arvest Bank
Terry Simpson, Senior Solutions Engineer, Nintex
