Innovations in Ambulatory Access: Capacity Management Strategies to Consider for 2025 and Beyond
At every hospital and health system, optimizing patient throughput has long been a top priority. In today’s operating environment, efficient throughput across the entire system is now critical to achieving goals for both mission and margin.
With ambulatory service demands forecasted to grow dramatically in the coming years, optimized capacity management for ambulatory clinics and exam rooms is essential to short-term stability and long-term growth. Effective capacity management, starting in ambulatory settings, is pivotal to improved operational efficiency, patient outcomes, and clinician and staff experience.
Operational leaders in ambulatory service lines need to be bold in their efforts to optimize resources including clinicians, staff, and space.
Learning Objectives:
- Strategies to advance and grow ambulatory services, and tackle the challenges that come with constrained capital and talent resources.
- Planning for future ambulatory assets, such as space and equipment, to boost access for different levels of care and provide uninterrupted service to patients.
- Current challenges around clinic and exam room management and why change is critical to the success of capacity management and patient throughput initiatives.
- Improving the clinician and staff experience through more efficient and effective clinician hiring, clinical productivity, space utilization, and resource management.
Speakers:
- Rachel Start, MSN, RN, NEA-BC, FAAN, Associate Chief Nursing Officer, Rush System Cancer Service Line
- Shefali M. Chudgar, MHA, CLSSBB, System Director of Ambulatory Ventures, Bon Secours Mercy Health
- Chad Lofdahl, Senior Director, Product Strategy, QGenda
